FAQ
Ordering
How do I order?
Add what you need to your cart, enter your details and tap "Send order on WhatsApp". We confirm the details, then you pay the deposit.
How far ahead should I order?
Each product page shows its preparation time, usually 1 to 10 days. Order earlier in busy seasons. For urgent orders, message us on WhatsApp.
Can I personalize my order?
Yes, on products that allow it: name, colors and message. Each product page shows what can be personalized.
Can I change my order after confirming?
Tell us as soon as possible on WhatsApp. We can change small details like the message or color while preparation allows.
Are the products homemade?
Many are made by families in Aden and carry a "Homemade" badge on their page.
Payment
Do I pay everything upfront?
No. You pay a 30% deposit to confirm, and the balance after we send a photo of your ready order.
How can I pay?
Al-Qutaibi deposit or a Unified Network transfer.
Is the deposit refundable?
No, as it confirms your order and preparation starts right away. It's fully refunded if we miss the date or the order isn't as described.
Pickup
Do you deliver to homes?
Not at the moment. You collect your order free from a pickup point near you.
Where are the pickup points?
In Al-Sha'ab and Al-Mansoura. You choose the nearest when ordering, and we send you the exact location.
Do you serve outside Aden?
We serve Aden only.
Guarantee & contact
What if my order isn't as described?
Send us your order number and a photo of the issue at pickup or within 24 hours, and we'll replace it or refund you.
When do you reply?
Daily from 9 AM to 10 PM. Messages outside these hours are answered first thing.